Get A Quote Today

Terms and Conditions

Welcome to our custom membrane switches company. We are committed to providing you with high-quality, customized membrane switches. Please read the following Terms and Conditions carefully before using our services. By accessing or using our website, you agree to be bound by these terms. 

1. Customization and Order Process

Our company takes pride in offering a comprehensive and seamless customization process for our customers. We specialize in the production of customized membrane switches and understand that each customer has unique needs and requirements. To ensure that we meet these requirements, we have developed an online customization tool that allows you to specify your desired design, materials, and specifications for the membrane switches.

Once you provide us with your specifications, our team of experienced engineers and designers will carefully review them. We will assess the feasibility of the design and may suggest modifications or improvements based on our expertise. Our goal is to ensure that the final product not only meets your expectations but also adheres to our high-quality standards.

To maintain open and transparent communication, any changes or modifications to your original specifications will be communicated to you for approval before we proceed with the production. We understand the importance of your input and strive to incorporate your feedback at every step of the process. Our customer service team is readily available to assist you throughout the customization and order process, ensuring a smooth and efficient experience.

2. Pricing and Payment

At our company, we believe in providing competitive pricing while maintaining the highest quality standards for our customized membrane switches. The pricing for our products is determined by several factors, including the complexity of the design, the materials used, and the production time required. Once we have reviewed your specifications, we will provide you with a detailed quote that includes the cost of materials, design, production, and shipping.

It is important to note that prices are subject to change based on fluctuations in material costs or changes in your design specifications. However, we are committed to transparency, and any changes in pricing will be communicated to you for approval before we proceed with your order. We want to ensure that you have a clear understanding of the costs involved and that there are no hidden fees or surprises.

To make the payment process convenient for you, we accept various payment methods, including credit cards and electronic transfers. Full payment must be made before we begin production to ensure a smooth workflow and timely delivery of your customized membrane switches.

3. Production and Delivery

Our company is dedicated to delivering high-quality customized membrane switches within the estimated timeframe provided. However, it is important to note that production times may vary depending on the complexity of the design and our current workload. We have implemented a well-defined production process that involves several stages, including design approval, material procurement, production, quality control, and shipping.

Throughout each stage of production, we maintain strict quality control measures to ensure that your membrane switches meet our high standards. Our team of skilled technicians and engineers diligently work to ensure that every detail of your design is accurately translated into the final product.

We understand the importance of timely delivery and strive to keep you informed of the progress of your order at each stage. In the event of any changes to the delivery schedule, we will promptly communicate with you to ensure that you are aware of the revised timeline. To ensure the safe and secure delivery of your customized membrane switches, it is crucial that you provide accurate shipping information. We work with reliable shipping services to ensure that your order reaches you in perfect condition and within the agreed-upon timeframe.

4. Returns and Refunds

Due to the customized nature of our products, we have a strict return and refund policy. We do not accept returns unless the product is defective or does not match the customer’s approved specifications. Our commitment to customer satisfaction drives us to deliver products that meet their expectations.
Before shipping the order, each product undergoes rigorous quality control checks to ensure it meets our high standards and the customer’s approved specifications. However, in the unlikely event that a customer receives a defective product or one that does not match their approved specifications, we request that they contact us within 7 days of delivery.

Our customer service team will work closely with the customer to understand the issue and, if necessary, arrange for a return or exchange. Refunds, if applicable, will be issued in the original form of payment. We understand that unforeseen circumstances may arise, and we are committed to resolving any issues to the customer’s satisfaction.

Our goal is to ensure that customers are completely satisfied with their customized membrane switches and the overall experience of working with our company. We value their trust and strive to address any concerns promptly and effectively.

5. Intellectual Property

Respecting intellectual property rights is of utmost importance to our company. When customers submit their designs or specifications to us, we expect them to have the necessary rights to use any logos, images, or other content included in their design. We highly value their creative input and understand the significance of protecting their intellectual property.

To ensure a smooth production process, we request a non-exclusive, royalty-free license to use, reproduce, and modify the design solely for the purpose of producing the customer’s order. This license allows us to accurately translate the design into the final product while maintaining the integrity of the customer’s intellectual property. We assure customers that we will not use their design for any other purpose without their explicit consent.

We take the necessary precautions to protect customers’ intellectual property throughout the production process. Our team is trained to handle confidential information with the utmost care and professionalism. We have implemented strict security measures to safeguard designs and ensure their confidentiality.

In conclusion, our company is dedicated to providing a seamless and personalized experience for customers seeking customized membrane switches. Through our comprehensive customization process, competitive pricing, efficient production, and commitment to customer satisfaction, we aim to deliver high-quality products that meet their unique requirements. We value their trust and look forward to working with them to bring their vision to life.

Last Updated: February 17th,2022